Support
Fisk
Below are answers to the questions we are asked most often. If yours is not here, use the form at the bottom. We answer in English or Danish.
Frequently asked questions
Do I need an account to play?
No. You can play against the computer without an account, and it works offline too.
An account is only needed to play online against other people.
An account is only needed to play online against other people.
How do I play with a friend?
Create a room under "Play online" and share the six-character code the app shows. Your friend chooses "Join" and enters the code.
If you are short of players, the host can fill the empty seats with computer players.
If you are short of players, the host can fill the empty seats with computer players.
What happens if I lose connection during a game?
Return to the app and you will resume exactly where you were, the server keeps the whole match.
When it is your turn there is a time limit. Miss it twice in a row and the computer takes over your seat so the others can continue. You reclaim the seat as soon as you play a card yourself.
When it is your turn there is a time limit. Miss it twice in a row and the computer takes over your seat so the others can continue. You reclaim the seat as soon as you play a card yourself.
How do I see the walkthrough again?
The first time you start a new game, the app offers a short walkthrough of one round. You can always skip it, and it never blocks online play.
To see it again, choose "Show walkthrough" under Settings or on the rules page.
A walkthrough counts in your statistics like any ordinary game against the computer.
To see it again, choose "Show walkthrough" under Settings or on the rules page.
A walkthrough counts in your statistics like any ordinary game against the computer.
Why am I not getting notifications?
Notifications require your permission. Check your device settings under the app's name.
They are only sent when the app is closed, while you are playing, your turn appears on screen instead.
They are only sent when the app is closed, while you are playing, your turn appears on screen instead.
How do I change my name or avatar?
Open your profile in the app. Your display name is what other players see, keep it civil; offensive names are not allowed.
How do I delete my account?
You can delete your account from your profile in the app. We anonymise it immediately and remove it permanently within 30 days.
Finished matches may remain in anonymous form so other players' history still makes sense.
Finished matches may remain in anonymous form so other players' history still makes sense.
A player is behaving badly, what do I do?
Use the report function in the app. We review every report manually and can require a name change, suspend or close accounts.
Does the game cost anything?
No. The game is free, with no in-app purchases, no subscriptions and no ads.
My account is suspended or banned. What does that mean?
A suspended account can still sign in and play against the computer, but online play, friends and leaderboards are paused until the suspension is lifted.
A banned account can no longer sign in. You can still play against the computer without an account.
If you think this is a mistake, write to us under Contact us.
A banned account can no longer sign in. You can still play against the computer without an account.
If you think this is a mistake, write to us under Contact us.
What does the app store about my games?
The app stores data about the games played and how the app is used, for analysis and to improve and support the app. When you are signed in, the data may be linked to your account. If you delete your account, it is deleted or anonymised. We do not sell it and do not use it for ads. Read more in the privacy policy.
Contact us
Tell us what happened and what you expected. If you have a username in the game, please include it. It makes helping you easier.
You can also email us directly at contact@korthus.app. We only use your details to answer your message.